Refund policy

Returns & Exchanges

WHAT IS YOUR RETURN OR EXCHANGE POLICY?

You have 7 days from the date of delivery to claim for the return or exchange if :

·  The item(s) is faulty, damaged, or defective at the time of delivery.

·  The product/s must be unused, in the original packaging with labels and protective stickers attached.

·  The product received does not match the size ordered.

HOW DO I APPLY FOR THE RETURN?

·  You must notify us within 7 days of delivery by writing to Theleatherhabitat@gmail.com or by calling at 0316-2715677 . At The Leather Habitat , we look at each dispute on a case-by-case basis and try to be fair to both parties.

·  The replacement will be sent in case of a defective/faulty/damaged item. You will be required to email photographic evidence of the defective item at Theleatherhabitat@gmail.com , within 7 days of purchase before any claims can be processed.

WHEN WILL MY RETURN BE PROCESSED?

·  We aim to process all returns with 5-7 working days of receiving.

·  During busy sale events please allow up to 14 working days for your return to be processed.

WHAT IS YOUR SIZE EXCHANGE POLICY?

·  In the event you are unsatisfied with the size you purchase and would like to receive a different size, you are most welcome to send your purchase back to The Leather Habitat by contacting us via email at Theleatherhabitat@gmail.com within 7 days of the delivery date.

·  The product/s must be unused, in the original packaging with labels and protective stickers attached.

·  If the size or item changes and a redelivery is needed, the customer will be responsible for the associated charges.

DO YOU OFFER REFUND?

·  Yes we do refund in case damaged or if there was a mistake by packing staff and the product received does not match the product you have ordered.

·  In the case of refund shipping and handling charges will not be refunded.

·  The minimum period for processing refund is 7-10 working days.

RETURNS: SALE & DISCOUNTED PRODUCTS

Exchanges during a sale or on a discounted product are ONLY applicable if there was a mistake by packing staff and the product received does not match the product you have ordered.

There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

·  Exchange request is made outside the specified time frame.

·  The product is damaged because of use.

·  The product was tampered with.

Note: For further queries about exchanges and returns, please contact us at 0316-2715677 or email us at Theleatherhabitat@gmail.com